Terms & Conditions

1. Payment Terms

Full payment is required upon completion of the repair and prior to the return of your item(s), unless otherwise agreed in writing.

2. Repair Liability & Warranty

Console Clinic Ltd will attempt to repair all items submitted. By submitting a device for repair, you acknowledge and agree to the following:

Data Loss Disclaimer: We are not liable for any loss or corruption of data, including but not limited to photos, documents, or applications, during repair.

 

Glass-Only Replacements: For bonded screen units, glass-only repairs carry a risk of damage to the underlying LCD/OLED. Console Clinic Ltd accepts no liability for such damage during the repair process.

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Liquid Damage Repairs: These are undertaken strictly to attempt to retrieve data or restore limited functionality. No warranty is provided unless new parts are fitted, in which case only those parts are covered under warranty.

 

Quotation Includes: All invoiced prices include parts, labour, and VAT, and will indicate whether fitted parts are COPY or GENUINE.

 

3. Anti-Piracy Policy

Console Clinic Ltd strictly prohibits and does not support piracy in any form. We do not provide, endorse, or offer assistance with illegal software, games, or media.

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Any legal modifications (e.g. cosmetic customisations or performance tuning) do not carry a warranty unless explicitly stated.

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4. Warranty Policy

COPY Parts: 3-month limited warranty

GENUINE Parts: 12-month or lifetime warranty (as stated at time of repair)

Warranty applies only to the specific fault(s) repaired. It does not cover:

- Physical damage

- Water or liquid damage (unless repaired with replacement parts)

- Misuse or tampering

Scratch Policy:

Devices showing excessive wear (25%+ of screen visibly scratched or scratches detectable by fingernail) may void warranty eligibility.

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If you are unsatisfied with a repair, return the device immediately. Do not attempt further repairs yourself or via third parties — this will void the warranty.

 

5. Collection & Storage Policy

Items must be collected within 14 calendar days of notification that your repair is complete.

 

After 14 days, a £1 per day storage fee will apply.

 

After 30 days, uncollected items may be considered abandoned and may be sold or dismantled to recover repair and storage costs, as permitted under the Torts (Interference with Goods) Act 1977.

 

6. Diagnostic Charges

A non-refundable diagnostic fee is applied:

- Phones, Tablets & Consoles: £25.00

- Laptops & Desktops: £25.00

7. Manufacturer Warranty Awareness

If your device is under a manufacturer's warranty, please note:

Repairs conducted by third-party repairers (including Console Clinic Ltd) may void your manufacturer warranty unless we are recognised as an authorised service centre.

 

8. Company Information

Console Clinic Ltd
Company Registration Number: 08595031
Registered Office: 6 Tadworth Parade, Elm Park, Essex, RM12 5AS
VAT Number: 343 8219 00

FuturePay Payment Terms (via WorldPay)

FuturePay is a secure recurring payment service managed by WorldPay. It operates like a direct debit, using card details instead of a bank account.

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Setup and Payment Process

Once a free quotation is accepted, a secure email link will be sent by WorldPay to set up the agreement.

Payments will be debited automatically at the agreed intervals.

You can log into the WorldPay Shopper Management System (SMS) to manage or cancel your agreement at any time.

Payment Failures

If your card expires or a payment fails, we will notify you via email and request alternative arrangements.

 

Duration & Cancellation

Agreements run until terminated by either party.

In order to cancel, please contact Console Clinic Ltd at:
Email: repairs@consoleclinic.co.uk
Tel: 01268 768949 / 01708 452605

 

Refund Policy

Refunds are discretionary and processed only if fees were collected in error or overcharged.

All refund requests must be made in writing and may take up to 10 working days to process.

 

VIP Upgrade Terms & Conditions

- Prioritised Service

- VIP repairs receive priority booking and processing.

- A dedicated technician will handle the repair from start to finish where feasible.

- Money-Back guarantee

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Upgrade fees are refundable only if the service cannot be fulfilled due to:

- Postal delays

- Technician illness

- Weather-related issues

- Staff shortages

Service Interruption Clause

If during repair, further faults (e.g. liquid damage or no power) are discovered that invalidate the upgrade path, the VIP service may be downgraded, and the payment applied toward your new quotation.

 

Finality of Purchase

Once paid for, the VIP upgrade cannot be retracted or refunded unless under the terms above.

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Collect, Repair, Deliver Service Overview

By booking a collection service, you agree that Console Clinic LTD will collect your device, transport it to our workshop, carry out the requested diagnostic and/or repair, and return it to you at the agreed address.

The collection and delivery service is available by appointment only and is subject to availability.

 

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Booking & Cancellations

Collection time slots are provided in good faith but may vary due to traffic, weather, or unforeseen circumstances.

If you need to cancel or reschedule a collection, you must provide at least 24 hours’ notice.

Failure to provide notice may result in a missed collection fee being charged.

 

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Customer Responsibilities

Devices must be packaged securely for transport. Console Clinic LTD is not liable for cosmetic damage caused by inadequate packaging unless otherwise agreed.

You must ensure someone over 18 is present at the collection and delivery address to hand over and sign for the device.

It is your responsibility to back up data before collection. We are not liable for loss of data.

 

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Repair Process

All repairs will be carried out in line with our standard Repair Terms & Conditions (parts/labour, warranty cover, exclusions).

If further faults are identified during repair, we will contact you before proceeding with any additional costs.

In the event that your device is beyond economical repair, you will be notified and collection/delivery charges will still apply.

 

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Delivery & Return

Once the repair is complete, we will contact you to arrange a suitable delivery time.

Deliveries must be signed for; we cannot leave devices unattended or with a third party unless you provide written authorisation.

If delivery fails due to no one being available, a redelivery fee of £10 will apply.

 

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Payments

Payment for the repair and any collection/delivery fees must be made in full before the device is returned, unless otherwise agreed in writing.

 

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Liability & Insurance

Devices are transported at your risk, but Console Clinic LTD will exercise all reasonable care during collection, transit, and delivery.

Our liability for loss or damage is limited to the cost of the repair or replacement value of the device (whichever is lower), unless caused by our proven negligence.

We do not cover any indirect losses (loss of earnings, loss of data, missed deadlines, etc.).

 

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Warranty

Repairs come with our standard warranty (e.g. 3 months minimum, 12 months on genuine parts) covering the specific repair carried out.

Warranty does not cover physical damage, water damage, tampering, or faults unrelated to the repair.

 

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Force Majeure

Console Clinic LTD will not be held liable for delays or failures caused by events outside of our reasonable control (including extreme weather, transport breakdowns, strikes, etc.).

 

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Acceptance of Terms

By booking a collection, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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CC+ Membership Terms & Conditions

By enrolling in the CC+ Membership Program (Bronze, Silver, or Gold), you agree to the following terms:

1. General Conditions

• Membership fees are billed monthly and are non-refundable.

• A one-time joining fee of £19.95 applies to all new memberships.

• Benefits are non-transferable and may only be used by the named account holder.

• Membership is subject to availability and may be modified or discontinued at any time with 30 days’ notice.

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2. Discounts on Repairs and Purchases

• Applicable discounts (5% or 10%) apply to eligible items only.

• Discounts cannot be combined with other promotions unless explicitly stated.

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3. V.I.P Upgrades

• Bronze and Silver tier upgrades must be redeemed within the membership year and do not roll over.

• Gold tier upgrades are unlimited but subject to fair use (max. 1 per day, per member).

• Misuse (e.g., reselling or claiming for non-member devices) may result in suspension or cancellation of membership.

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4. Loyalty Points

• Loyalty Points are awarded monthly and are valid for 12 months.

• Points cannot be exchanged for cash and are only redeemable for eligible services or products.

• Loyalty Points may not be transferred between accounts.

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5. Device Health Checks

• Health checks are limited to eligible devices and must be booked in advance.

• Gold tier members may redeem up to 5 checks per year; Silver tier members are entitled to 1 per year.

• Missed or late appointments may forfeit the entitlement for that period.

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6. Trade-In/Buy-In Contributions

• Additional contributions (£5 or £10) apply only to devices traded in or sold directly by the member.

• Devices must meet our standard condition and eligibility criteria.

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7. Promotional Items

• Free tote bag (Gold tier) is available once, upon first in-store visit after activation.

• Promotional items are subject to availability and cannot be exchanged or refunded.

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8. Early Access to Sales & Offers

• Early access provides advance notice and/or priority booking to select sales and offers.

• Early access does not guarantee availability of specific products.

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9. Fair Use Policy

We reserve the right to monitor usage and deny or revoke membership benefits in cases of suspected abuse, including but not limited to:

• Sharing membership benefits with non-members

• Excessive claims inconsistent with personal use

• Fraudulent activity or misrepresentation

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10. Cancellation

• You may cancel your membership at any time with no cancellation fee. Benefits will remain active until the end of the current billing period.

• If cancelled, re-joining will incur the standard joining fee.

 

Raffle Terms & Conditions

1. Eligibility

Open to UK residents aged 18+.

Employees of Console Clinic Sales Ltd and their immediate family are not eligible.

2. Entry

One entry per person per draw.

3. Prizes

Prize details are published on the website.

Prizes are non-transferable and no cash alternative will be offered.

4. Winner Selection

Winners selected via secure automated random draw.

Results are verified internally or by third-party auditors.

5. Legal Basis

Raffle conducted in compliance with:

The Charities Act 1992

The Charities Act 2006

The Gambling Act 2005 (where applicable)

 

6. Charitable Use

Net proceeds will benefit a publicly chosen UK charity.

Contact kyle@consoleclinic.uk for transparency reports.

7. Data Protection

Personal data is used solely for raffle administration and is handled under the UK GDPR and Data Protection Act 2018.

See our Privacy Policy for full details.

8. Contact

Console Clinic Sales Ltd
Email: kyle@consoleclinic.uk
Address: 6 Tadworth Parade, Elm Park, Essex, RM12 5AS

9. Acceptance of Terms

By engaging in any transaction, service, or raffle with Console Clinic Ltd or Console Clinic Sales Ltd, you agree to these Terms and Conditions.

 

Console Clinic Ltd and Console Clinic Sales Ltd reserve the right to amend these terms at any time without prior notice.